Last updated: 14 July 2026
1. Who we are
Cre8rs.io (“we”, “us”, “our”) is a digital agency that builds apps, websites, platforms and other digital products for creators and influencers.
- Business address: First Floor Office, 38a-42a Ormskirk Road, Preston, England, PR1 2QP
- Email: hello@cre8rs.io
For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), Cre8rs.io is the “data controller” for the personal information described in this policy.
We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This policy explains what personal data we collect, why we collect it, how we use it and what rights you have.
2. The information we collect
We collect and process the following categories of personal data.
Information you give us directly:
- Your name
- Your email address
- Your social media handles
- Information about your niche, audience and business requirements
- Any other information you choose to include when you contact us, apply for a strategy call, or work with us
Information we collect automatically when you visit our website:
- Your IP address and general location (for example country or city)
- Browser type, device information and operating system
- Pages you visit, how you arrived at our site, and how long you stay
- Cookie and similar technology data (see our separate Cookie Policy)
Information from third parties:
- Analytics providers, for example Google Analytics
- Advertising platforms, for example Meta, Google, TikTok, YouTube and Snapchat
- Social media platforms, where you interact with us or share a public profile
We do not knowingly collect any special category data (such as data about health, race, religion or sexual orientation) and we ask that you do not send us this information.
3. How we use your information and our legal basis
Under UK data protection law we must have a lawful basis for processing your personal data. We rely on the following.
| Purpose | Legal basis |
| To respond to your enquiries and arrange discovery or strategy calls | Legitimate interests (responding to a request you have made) and steps to enter into a contract |
| To provide our services and manage our relationship with you | Performance of a contract |
| To send you marketing communications about our services | Consent, or legitimate interests where you are an existing client |
| To improve our website, services and user experience | Legitimate interests |
| To advertise our services and measure advertising performance | Consent (for advertising cookies and tracking) |
| To comply with legal and regulatory obligations | Legal obligation |
Where we rely on legitimate interests, we have considered whether those interests are overridden by your rights and freedoms, and we believe they are not. You can ask us for more detail about this assessment at any time.
4. Marketing communications
If you have asked us to contact you, become a client, or otherwise consent, we may send you emails about our services, offers and content. You can opt out at any time by clicking “unsubscribe” in any email or by emailing hello@cre8rs.io. We will never sell your personal data to third parties for their own marketing.
5. Advertising and analytics
We use analytics and advertising tools to understand how our website is used and to promote our services. These include Google Analytics, Google Ads, Meta (Facebook and Instagram) Ads, TikTok Ads, YouTube Ads and Snapchat Ads. These tools may set cookies and collect information such as your device identifiers, IP address and browsing activity, and may allow us to show you relevant adverts on other platforms. We only use advertising and non-essential analytics cookies where you have given consent through our cookie banner. Each of these providers processes data under its own privacy policy, which we recommend you review.
6. Who we share your information with
We do not sell your personal data. We may share it with:
- Service providers who help us run our business and website, for example hosting providers, email and CRM platforms, analytics providers, advertising platforms and payment processors. These providers act on our instructions and are bound by contract to protect your data.
- Professional advisers such as accountants, lawyers and insurers, where necessary.
- Regulators, law enforcement or other authorities where we are required to do so by law.
- A buyer or successor if we sell or transfer part of our business.
7. International transfers
Some of our service providers, including our advertising and analytics partners, may be based outside the UK. Where we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or a transfer to a country that has been deemed to provide adequate protection.
8. How long we keep your information
We keep your personal data only for as long as necessary for the purposes set out in this policy:
- Enquiries that do not become clients: up to 24 months, then deleted.
- Client records: for the duration of our relationship and for up to 6 years afterwards, to meet legal, tax and accounting obligations.
- Marketing data: until you unsubscribe or ask us to stop.
9. How we protect your information
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse, including secure hosting, access controls and encryption where appropriate. No method of transmission over the internet is completely secure, but we take our obligations seriously.
10. Your rights
Under UK data protection law you have the right to:
- Be informed about how we use your data (this policy)
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”) in certain circumstances
- Restrict our processing of your data in certain circumstances
- Data portability, meaning you can receive your data in a portable format
- Object to processing based on legitimate interests or direct marketing
- Withdraw consent at any time, where we rely on consent
To exercise any of these rights, email us at hello@cre8rs.io. We will respond within one month. Exercising your rights is free of charge in most cases.
11. Complaints
If you are unhappy with how we have handled your personal data, please contact us first at hello@cre8rs.io so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
12. Cookies
Our website uses cookies and similar technologies. Please see our separate Cookie Policy for full details.
13. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last revised. Where changes are significant, we will take reasonable steps to notify you.
14. Contact us
If you have any questions about this policy or how we handle your data, contact us at:
Cre8rs.io
First Floor Office, 38a-42a Ormskirk Road, Preston, England, PR1 2QP
Email: hello@cre8rs.io